Portal login issue

Incident Report for Kentik SaaS US Cluster

Resolved

The incident has been resolved.

Posted Sep 27, 2024 - 13:47 UTC

Monitoring

Database replicas were experiencing query deadlocks and high replication lag. We have restarted all the followers and the service levels seem to recover quickly. We're currently monitoring to see if we come back to full health.

Posted Sep 27, 2024 - 12:58 UTC

Investigating

We're investigating issues with the database. Service is significantly degraded.

Posted Sep 27, 2024 - 12:47 UTC

This incident affected: Web Portal and REST API.