Resolved -
This incident has been resolved.
Feb 18, 01:57 UTC
Update -
We are continuing to recover services related to flow ingest and query.
Feb 17, 23:16 UTC
Monitoring -
Our underlying inter site transport has been restored, and we are monitoring recovery of all services.
Feb 17, 22:30 UTC
Update -
Both redundant connections to a core site serving the Ashburn IAD US cluster are currently offline. Our engineers have been dispatched and are actively working to restore service. The Ashburn IAD US portal is unavailable at this time, and some data ingestion may be delayed or incomplete. We will provide regular updates until the US portal is fully restored.
Feb 17, 21:51 UTC
Update -
Customer flow data and associated retention are not believed to be impacted at this time.
Feb 17, 21:06 UTC
Identified -
We have identified the source of the issue as an underlying network transport problem and are working to remediate. There is no ETA at this time. Updates will be provided.
Feb 17, 21:00 UTC
Investigating -
We are currently investigating an issue with our Customer Portal. Customers may have difficulties logging in and returning data.
Feb 17, 19:43 UTC