Notifications and webhooks

Incident Report for Kentik SaaS US Cluster

Resolved

To address customer requests for a more concise range of Kentik IP addresses to whitelist for HTTPS calls related to notifications and webhooks, we have recently introduced a new internal HTTPS proxy for this use-case and allocated a /29 IP range.

For network design and reliability reasons, we picked the range 208.76.14.112/29 which is unfortunately outside of 209.50.158.0/23, the range that was previously documented and whitelisted by a subset of our customers.

As a result, notifications and webhooks started failing for these customers.

We are rolling back this change for the time being.

Posted Jun 06, 2024 - 21:23 UTC