Database Slowness and Query Performance Degradation

Incident Report for Kentik SaaS US Cluster

Resolved

This incident has been resolved.

Posted Nov 11, 2022 - 11:12 UTC

Monitoring

We have implemented a partial fix and are closely monitoring the situation. A small percentage of queries may continue to time out while we continue to patch the issue.

Posted Nov 11, 2022 - 03:51 UTC

Identified

We have identified the issue and are working on a fix.

Posted Nov 11, 2022 - 02:34 UTC

Update

We are continuing to investigate the root cause of the issue.

Posted Nov 10, 2022 - 23:55 UTC

Investigating

We experiencing metadata database issues that will affect user experience and query times.

Posted Nov 10, 2022 - 22:14 UTC

This incident affected: Web Portal, REST API, and Query.